FAQs

What is the AspenCozy Heated Knit Shawl?
A soft, zip-front knit wrap with a built-in heating panel. Zip it on, press the button and stay warm at your desk, on the couch or in the stands.

How is it powered?
It runs on a USB power bank. The power bank is sold separately.

Which colors are available?
Beige, Green and Burgundy.

Is it a good gift?
Yes. It makes a cozy gift for anyone who is always cold. You can buy 2 or 3 and mix colors at a bundle price.

Where do you ship, and how long does delivery take?
We ship within the United States only. Orders ship in 1 to 3 business days and arrive in up to 10 business days after that. Order by December 7 for delivery before Christmas.

How can I track my order?
Once your order ships, you will receive a tracking number by email.

What is your return policy?
You can request a return or refund within 30 days of delivery. See our Refund Policy for full details.

What if my item arrives damaged or defective?
Email support@aspencozy.com with photos and we will resolve it at no cost to you.

How can I contact support?
Email support@aspencozy.com. We aim to reply within 24 to 48 hours.

Answers about the AspenCozy Heated Knit Shawl: power, colors, U.S. shipping, delivery times and 30-day returns.