Shipping policy

We ship exclusively to addresses within the United States.

Processing & Delivery Times
Orders are processed within 1-3 business days. Once shipped, delivery takes up to 10 business days, depending on your location and the carrier used. We work with multiple U.S. shipping carriers to get your order to you as fast as possible.

Shipping Costs
Shipping costs depend on the delivery address and method selected at checkout. Applicable charges (or free shipping promotions) are shown before you complete your purchase.

Order Tracking
Once your order ships, you'll receive a tracking number by email. Tracking information may take a short time to become active after shipment.

Address Accuracy
Please make sure your shipping address is complete and accurate at checkout. Incorrect or incomplete addresses may cause delays or returned packages. Contact support@aspencozy.com as soon as possible if you need to correct an address — we cannot guarantee changes once an order has been processed or shipped.

Damaged, Missing, or Incorrect Orders
Inspect your package as soon as it arrives. If it's damaged, incomplete, or incorrect, contact us at support@aspencozy.com (photos help us resolve it faster).

Returns
See our Return Policy for full return and refund details.