Refund policy

We offer a 30-day return policy — you have 30 days after receiving your order to request a return.

To be eligible, your AspenCozy item must be returned in the same condition you received it: unused, undamaged, and in its original packaging, with receipt or proof of purchase.

To start a return, contact us at support@aspencozy.com. Items sent back without first requesting a return will not be accepted.

Damages and Issues
Please inspect your order as soon as it arrives. If your item arrives damaged, defective, or you received the wrong item, contact us immediately at support@aspencozy.com with photos so we can evaluate and resolve the issue quickly — at no cost to you.

Return Shipping
- Voluntary returns (changed your mind): the customer covers return shipping.
- Defective, damaged, or incorrect items: AspenCozy covers return shipping, and in most cases you won't need to send the item back at all — we'll issue a refund or replacement directly.

Exceptions / Non-Returnable Items
Customized or personalized products and gift cards are non-refundable unless they arrive damaged, defective, or incorrect.

Refunds
Once we receive and inspect your return (where applicable), we will notify you whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. If 15 business days have passed since approval and you haven't received your refund, contact us at support@aspencozy.com.